Managed Services

Your Trusted Advisor as your IT Partner

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your revenue generating services. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive approach, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and higher revenue per employee. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of managing a computer network.

Proactive IT Solution

Our Managed Services platform monitors and manages your systems by providing 24/7 continuous service health checks allowing you to concentrate on growing your business and increasing your profits.

  • Building a clear picture of each server & workstation
  • Producing reports on issues
  • Highlighting potential risks
  • Updating and upgrading software
  • Enhancing performance
  • Reducing downtime
  • Providing on-going support
  • C Level Reporting

Program Advantages

  • Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure and dramatically increase mean time to resolution getting your employees back to work.

  • Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.

  • Eliminating Emergency Downtime: Regular overview with a combination of monitoring and management, we work extensively to reduce or eliminate where possible emergency outages which causes lost productivity and revenues.

Program Features

  • 24x7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally

  • Self Healing Scripts ensure that repetitive issues are handled immediately, reducing interruption to your workflow

  • Scheduled Preventative Maintenance ensures that your servers, workstations and other vital network devices function improving reliability and security

  • Multi Factor Authentication is no longer an option for critical infrastructure, it's a requirement. Without MFA in place, it's not a matter of if an account will be compromised, but when

  • Security Management uses properly designed and implemented security solutions to keep your business protected, including web filters, log archiving and analytics, and state of the art endpoint protections

  • Patch Management ensures all of your Windows servers and workstations have the most up-to-date security and system patches, helping to optimize performance and minimize security risk

  • Password Management provides the tools to keep your passwords secure, even when sharing with colleagues

  • Dark Web Scans provide the insights needed to know that your data is not exposed through past password breaches

  • Network Vulnerability Scans verify network devices and assets are not vulnerable to known exploits, along with alert when new devices are attached to a secure network

  • Network Operations Center: Our NOC team is available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure

  • Intrusion Prevention protects your network from known bad actors on the web, and known exploits for network devices

  • Fully Managed Networks enable control of each network port and ensure uptime and health of communications

  • Cybersecurity Training provides all employees with the training and tools spot phishing attempts

  • Compliance Training and Reviews do not need to be a daunting task. We have pre-built training programs and templates to provide your employees the information required to remain compliant, and policies to outline the day to day operations needed
  • Dark Web Scans provide the insights needed to know that your data is not exposed through past password breaches

  • Backups and Archiving: server, workstation and m365 backups are critical to ensure your data is secure in the event of a disaster

  • CIO Level Reporting: server, workstation and executive summary reports delivered right to your inbox, daily, weekly and monthly

  • Monthly Account Management dedicates time to review reports and issues that are important to the ongoing performance of your network. 

  • Quarterly Business Review (QBR) dedicates time to review the state of your IT systems, analyze and set goals, formulate a forward plan, and agree on action items that will drive success aligned with your company goals.

Many customers start with our managed monitoring solution and then, once we have worked in partnership to build up an understanding of current IT infrastructure, they move on to the fully managed solution where we provide complete CIO level services and support.

Our Managed Services Program consists of three separate service classes that can be built up over time to give you complete IT systems support.

Let’s get started …

To learn more about Connectivity and how our managed services program can work for you and your business 

  • Call one of our regional offices
  • Schedule a meeting using our online booking system
  • Complete the information request form below,