Managed Services

Your Trusted Advisor as your IT Partner

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your revenue generating services. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive approach, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and higher revenue per employee. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of managing a computer network.

Proactive IT Solution

Our Managed Services platform monitors and manages your systems by providing 24/7 continuous service health checks allowing you to concentrate on growing your business and increasing your profits.

  • Building a clear picture of each server & workstation
  • Producing reports on issues
  • Highlighting potential risks
  • Updating and upgrading software
  • Enhancing performance
  • Reducing downtime
  • Providing on-going support
  • C Level Reporting

Program Advantages

  • Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure and dramatically increase mean time to resolution getting your employees back to work.

  • Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.

  • Eliminating Emergency Downtime: Regular overview with a combination of monitoring and management, we work extensively to reduce or eliminate where possible emergency outages which causes lost productivity and revenues.

Program Features

  • 24x7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally

  • Scheduled Preventative Maintenance ensures that your servers, workstations and other vital network devices function improving reliability and security

  • Security Management uses properly designed and implemented security solutions to keep your business protected

  • Patch Management ensures all of your Windows servers and workstations have the most up-to-date security and system patches, helping to optimize performance and minimize security risk

  • Network Operations Center: Our NOC team is available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure

  • CIO Level Reporting: server, workstation and executive summary reports delivered right to your inbox, daily, weekly and monthly

  • Monthly Account Management dedicates time to review reports and issues that are important to the ongoing performance of your network. 

  • Quarterly Business Review (QBR) dedicates time to review the state of your IT systems, analyze and set goals, formulate a forward plan, and agree on action items that will drive success aligned with your company goals.

Many customers start with our managed monitoring solution and then, once we have worked in partnership to build up an understanding of current IT infrastructure, they move on to the fully managed solution where we provide complete CIO level services and support.

Our Managed Services Program consists of three separate service classes that can be built up over time to give you complete IT systems support.

Managed Monitoring

  • 24x7 Advanced Performance Monitoring
  • 24x7 Availability Monitoring
  • AI Automated Self Healing Scripts
  • A La Carte Services

Services:

  • Checks status of your workstations 24/7
  • Daily & Weekly Reporting
  • Automatic Health Check 

 

Benefits:

  • Identifies issues early on
  • Helps define opportunities for improvements
  • No drain on in-house resources

Proactive Support

  • Everything from Managed Monitoring
  • Managed Antivirus/EDR
  • Managed Web Protection
  • License & Asset Management
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Server Configuration Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance

Services:

  • Provides updates and upgrades
  • Allows work to be carried out remotely
  • Virtual technician 

 

Benefits:

  • Improves performance
  • Helps you work smarter and faster
  • Cost effective solution per server and workstation

Fully Managed Solution

  • Everything from Proactive Support
  • Device Optimization
  • Data Risk Assessment
  • Regular Vulnerability Scan & Report
  • Firewall Management & Maintenance
  • Router/Switch Performance Monitoring
  • Monthly Network Health Review
  • Business planning and strategy consulting
  • Quarterly Business Review (QBR)
  • Unlimited End-user and Network Support*

Services:

  • Cybersecurity & Compliance
  • Managed Monitoring and Maintenance
  • Helpdesk support
  • myCIO Reporting & Management

Benefits:

  • CIO Level Services
  • IT issues resolved quickly
  • Eliminate downtime

Let’s get started …

To learn more about Connectivity and how our managed services program can work for you and your business 

  • Call one of our regional offices
  • Schedule a meeting using our online booking system
  • Complete the information request form below,