Existing clients
My Tickets
Submit and manage support requests and check the status of anything open.
Open My Tickets→Connectivity / Client Support
How can we help?
Open the client portal, start an authorized remote session, or send a request straight to our support desk. Business-critical outages should always come to us by phone.
Account and billing
My Account
Account details, agreements and your monthly reporting.
Open My Account→When directed by a technician
Remote support
Launches an attended session so a Connectivity technician can see your screen. Only start this when asked to.
Launch remote support→Business critical
Call us
If systems are down or you suspect a security incident, phone the office nearest you rather than waiting on a ticket.
(520) 885-5200Email support request
Send a request to our team
Routed to [email protected]. Include the machine, the user affected and what changed most recently — it saves a round trip.
What happens next
Every request gets an owner
You get an acknowledgment with a ticket number, and a named engineer — not a queue.
Business critical
Immediate
Systems down, or a suspected security incident. Phone first; we start work before the ticket is written.
High
Same business day
A team or a core function is degraded but working. Triaged ahead of the standard queue.
Normal
Next business day
Single-user issues, requests and changes. Scheduled so it does not interrupt your day.
After hours
(520) 885-5200
Out-of-hours cover for contracted clients reaches the on-call engineer directly.
Not a client yet, but need help today?
Tell us what is broken. If we can point you at the fix in fifteen minutes, we will.