Connectivity / Free guides / Managed Services
Break-Fix vs. Managed IT
Break-fix IT means you pay the most when things go wrong, and things go wrong at the worst possible time. This guide compares the two models side by side and helps you put a number on what downtime costs your business.
- Why break-fix pricing rewards the wrong outcome
- A side-by-side comparison of break-fix and managed IT
- A worksheet to estimate your own cost of downtime
- A 10-point checklist for any managed IT agreement
Free PDF · 6 pages
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By the numbers
Is your IT budget going to emergencies?
of breaches now start with an exploited vulnerability, the most common way in. Routine patching closes those doors.
is the average cost to recover from a ransomware attack, before any ransom is paid.
in hourly downtime losses may be enough to put a small business out of business.
What is inside
Six pages you can act on this week
Practical guidance, industry research from named sources, a worksheet or framework you can use with your team, and a checklist to grade where you stand today.
- 01Why it mattersThe incentive problem with break-fix
- 02What good looks likeSide by side
- 03Put it to workEstimate your cost of downtime
- 04Ask your IT providerThree questions worth asking this week
- 05The Connectivity differenceHow Connectivity changes the model
- 06Self-assessmentYour 10-point checklist
Why Connectivity
How Connectivity changes the model
A Connectivity managed agreement has one standing scope: 24/7 monitoring, self-healing scripts, scheduled preventative maintenance, patch management, security management, backups and archiving, cybersecurity training, monthly account management and quarterly business reviews. It is the standing scope of every agreement, not a menu of upgrades. Our job is to keep technology aligned with the parts of your business that generate revenue, and we are paid to keep it running.
Who you will actually be talking to
One team across Tucson, Scottsdale, Los Angeles and Dallas, and one number to call. After hours, the same number reaches the same team.
“They have provided us with expert network and desktop support, custom software development, and database and domain hosting.”
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